• FAQs
  • Returns and refunds
    • Returns and refunds
    Returns and refunds
    Order and delivery
    An issue with my order
    Information and tips on our products
    Promotions
    Payment methods and e-gift Card

    Returns and refunds

    I’d like to request an exchange – what’s the process?

    I would like a refund: what is the process?

    How long will my refund take?

    How will I get my refund?

    I would like to ask for a refund but I have switched credit cards since the initial order. How do I do this?

    I would like to return my product for an exchange: what is the procedure for exchanging a product?

    I have sent my package back but I still haven't received my new product / How long will it take for me to receive my new product?